Motorola Baby Monitor Won’t Connect to WiFi or App After Network Change
After moving and setting up a new Wi-Fi network, I have been experiencing a serious connection issue with my Motorola VM64 device for about a month. A system that previously worked without any problems is now completely inaccessible from my phone, and I cannot connect to the camera at all.
When I try to connect through the app, all previously registered devices appear to have disappeared from the device list, so I cannot complete any pairing. When I attempt to add a new device, the camera does not appear, which prevents any connection from being established. As a result, I am unable to use the camera.
To resolve the issue, I have tried restarting the modem and my phone multiple times, deleting and reinstalling the app, and resetting network settings. I also repeated these steps on three different Apple devices and one tablet, but none of them worked. I attempted to contact Motorola customer service as well, but I was unable to receive any technical support.
I request remote technical support so I can use my Motorola VM64 camera properly again. If necessary, I ask that the device or its software be checked to identify the issue and that a permanent solution be provided.
