Monster Technical Service Refused to Fix Defective Gaming Monitor

I purchased a Monster Aryond A32 V2 Curved Gaming Monitor, and because there is a clearly visible stain on the screen and the product is still within its 2-year warranty, I sent it to Monster Technical Service via shipping on December 23, 2025. The product was delivered to the company on December 24, 2025.

About seven days later, I received a response saying, “There is no problem with this product.” However, I explained that there is a clearly visible issue with the monitor, that I have photos proving the problem, and that the product should be repaired — or replaced with the same model if it cannot be repaired. As requested, I sent photos showing the defect to them via email.

Despite this, a few days later I received the same response again, stating that “There is no problem with this product.” They told me they would send the product back and said that if the issue continued, I should contact them using the phone number they provided. However, the number they gave was only an automated hotline for checking repair status, and I was unable to reach any authorized representative.

When my product was delivered back to me on January 6, 2026, I saw that no work had been done at all, and the stain on the screen was exactly the same. Because this obvious screen defect on my warranty-covered product has still not been resolved, and due to the communication failures throughout the process, I am requesting that my grievance be addressed, that my monitor be properly repaired, or — if repair is not possible — that it be replaced with a new one.