I purchased a women's M****** G**** watch from your store around January 21st or 25th, so it's quite new. When I bought it, the salesperson explained what would be covered under the warranty. He said that cracks or scratches on the glass from drops or other impacts wouldn't be covered, but issues like discoloration of the strap would be.
I used the watch for about 1.5 to 2 months. The inside part that touches my wrist, the underside of the case, has lost its color and text. The strap has also discolored and turned whitish on the inside. I understand that external scratches are my responsibility and likely occurred from bumping into things. I have no complaints about the exterior except for some discoloration on the edges.
My main complaint is about the color peeling off inside. This is unacceptable for a world-renowned brand like M****** Cross. I sent it for warranty service, but they claimed all the interior issues were user error. They're charging me ₺5,620 for repairs. If I had known it wouldn't be covered by warranty, I would have bought a fake watch instead of an original.
I'm considering filing a complaint with Consumer Rights. For context, my friend has been using the same watch for two years without any discoloration or wear on the inside of the case or strap. Again, this is unbecoming of a world-class brand like M****** Cross.
I purchased a Michael Kors women's watch approximately 90 days ago. Upon first use, the metal left a gray mark on my wrist. I took the watch back to the store to report my complaint, and they sent it for service. The service center only cleaned the watch and returned it to me. When I used it a secon...
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Hello, just wanted to share that I got my Michael Kors MK3192 watch back from the technical service today. They took care of the plating and replaced the battery for me. Unfortunately, the stones of my watch arrived in a dislodged and pressed inward state, clearly indicating damage. Why would you se...
I purchased a Michael Kors MK7213 (Rose Gold) watch from the Saat & Saat store at Ankara Nata Vega Outlet. After only using the watch 2 or 3 times, the color started to fade. When I sent it in for warranty service, they simply cleaned it and returned it with the faded area still yellow. This is trul...
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