I purchased a Michael Kors watch on November 7, 2023, which was advertised as 5 ATM water-resistant. However, it has failed to be waterproof twice now. After the first incident, it was repaired and returned to me. Unfortunately, it leaked again, and additionally, the inner part of the band has completely discolored.
I sent it back to the service center a second time, and they quoted me a repair cost of ₺2,905. I refused to pay this amount, as the product is both under warranty and clearly defective. I'm now requesting a full refund for the watch.
The fact that a six to seven-month-old product has been sent for service twice for the same issue, coupled with the discoloration of the steel band, clearly indicates a defective product. I expect your company to handle this situation appropriately, and I would be very pleased if you could address this matter satisfactorily.
I purchased a Michael Kors watch 1.5 years ago from Saat&Saat, but the band’s color faded significantly. I sent it in under warranty, and they replaced it with a new one. However, within just two months of minimal use, the new band began fading in the exact same way. This is incredibly disappointin...
I purchased a Michael Kors women's watch approximately 90 days ago. Upon first use, the metal left a gray mark on my wrist. I took the watch back to the store to report my complaint, and they sent it for service. The service center only cleaned the watch and returned it to me. When I used it a secon...
Hello, just wanted to share that I got my Michael Kors MK3192 watch back from the technical service today. They took care of the plating and replaced the battery for me. Unfortunately, the stones of my watch arrived in a dislodged and pressed inward state, clearly indicating damage. Why would you se...
On August 24, I purchased a Michael Kors watch from the Saat & Saat Pendik branch for over ₺14,000. After noticing that the watch was consistently losing time, I returned it to the store on the 29th, well within the legal return period. I informed them that there was an issue with the watch and requ...
I purchased a women's M****** G**** watch from your store around January 21st or 25th, so it's quite new. When I bought it, the salesperson explained what would be covered under the warranty. He said that cracks or scratches on the glass from drops or other impacts wouldn't be covered, but issues li...
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