1

My Michael Kors Watch Failed Water Resistance Test Twice

May 20, 2024 10:12 AM32

I purchased a Michael Kors watch on November 7, 2023, which was advertised as 5 ATM water-resistant. However, it has failed to be waterproof twice now. After the first incident, it was repaired and returned to me. Unfortunately, it leaked again, and additionally, the inner part of the band has completely discolored.
I sent it back to the service center a second time, and they quoted me a repair cost of ₺2,905. I refused to pay this amount, as the product is both under warranty and clearly defective. I'm now requesting a full refund for the watch.
The fact that a six to seven-month-old product has been sent for service twice for the same issue, coupled with the discoloration of the steel band, clearly indicates a defective product. I expect your company to handle this situation appropriately, and I would be very pleased if you could address this matter satisfactorily.

Comments

Similar Complaints

Michael Kors Watch Band Fading Repeatedly – Poor Quality

January 14, 2025 4:33 PM33

I purchased a Michael Kors watch 1.5 years ago from Saat&Saat, but the band’s color faded significantly. I sent it in un...

Michael Kors Watch Band Fading Repeatedly – Poor Quality

Michael Kors MK3192 Repair Issue & Damaged Stones

October 11, 2023 7:23 PM71

Hello, just wanted to share that I got my Michael Kors MK3192 watch back from the technical service today. They took car...

Michael Kors MK3192 Repair Issue & Damaged Stones
Michael Kors MK3192 Repair Issue & Damaged Stones
Michael Kors MK3192 Repair Issue & Damaged Stones
Michael Kors MK3192 Repair Issue & Damaged Stones
+4

Michael Kors Watch Exchange Request Due to Defect

September 12, 2023 10:31 AM31

On August 24, I purchased a Michael Kors watch from the Saat & Saat Pendik branch for over ₺14,000. After noticing that ...