I took my MG HS to the Maslak authorized service center due to a battery charging issue. Initially, they charged the battery and told me to monitor it, suggesting a detailed inspection later if the problem persisted. When the issue continued, I scheduled another appointment, and my car was kept in service for a full day.
After diagnostics, they confirmed that the battery needed replacement under warranty and told me they had received the necessary approvals. However, just as I was about to pick up my car after the battery replacement and testing, they suddenly decided to recheck the system. They then claimed that my in-car camera was drawing power when the ignition was off and revoked the warranty replacement, stating that I would have to pay for the new battery myself.
This is completely unacceptable and unlawful. The service center failed to provide any technical report, video proof, or written document supporting their claim, despite my repeated requests. Even after showing them evidence from another service center proving that the battery was not drawing excess power, they ignored the findings.
The MG service center is violating consumer rights by reversing an approved warranty claim and using faulty diagnostic methods. I have already taken legal action regarding this injustice. MG, how will you address this? I demand a resolution and my rightful warranty-covered battery replacement!
My MG HS model vehicle, which I bought from Maslak Çiftkurtlar dealer on 30.12.2023, did not work on 14.01.2024 and I took it to the service. It could not be determined what the malfunction was in the service. Since that date, the same problem has been constantly experienced in my vehicle; the vehic...
I noticed that the right headlight of my MG HS was not working, so I went to the authorized service center on 28.10.2025. I was told that the issue had been submitted under warranty, but since that day I haven’t received any update. Each time I contact the service center, I’m only told, “We’re wait...
I received my brand-new MG New HS on April 12, and from the very first day I have been experiencing a pulling issue. The car shifts into the next lane in about four seconds at 90 km/h, and the problem becomes even more noticeable at higher speeds. The issue is constant and seriously affects my drivi...
I took my Mazda 3 to Mazda Ideal Oto authorized service for a software update. However, instead of addressing the update, they claimed there were other mechanical issues and insisted on replacing parts, charging me ₺20,000. Believing the issue would be resolved, I agreed. Despite the repairs, the p...
I bought a brand-new MG ZS in November 2023, expecting reliability. Yet, within the first year, I started experiencing serious transmission issues. The car had to be towed to the service center, where they claimed to have fixed it. Soon after, I noticed it leaking oil, and when I checked the dipstic...
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