I took my Mazda 3 to Mazda Ideal Oto authorized service for a software update. However, instead of addressing the update, they claimed there were other mechanical issues and insisted on replacing parts, charging me ₺20,000. Believing the issue would be resolved, I agreed.
Despite the repairs, the problem persisted. Later, they finally admitted that the software update was necessary but had no qualified technician to do it. Instead, they directed me to an unofficial third-party shop, where I was charged ₺7,200 for the software update.
Unfortunately, the issue remained unresolved, and when I asked for a refund due to the failed service, they refused. I hold Mazda Ideal Oto in Maslak and their manager, C Bey, responsible for this deceptive practice. Mazda should take action against such dishonest service centers!
I own a 2015 Mazda 3 and paid for an extended +2 year engine and transmission warranty. At only 69,000 km, and 9,800 km after the last service, a fault was detected in the torque converter. This issue was identified at İzmir Mazda Tırak Automotive. Since I couldn’t stay in İzmir, I contacted Istanbu...
I paid ₺140,000 to Mazda Haldız authorized service for repairs, but my experience has been nothing short of regretful. Before the holiday, they returned my car with incomplete repairs, assuring me it would be fully fixed after the holiday. However, when I brought the car back, they informed me the s...
I brought my Porsche Taycan to Doğuş Maslak Service for a software update, and my car has now been in the service center for 20 days with no progress. To make matters worse, I was informed that it may take an additional month before the service is completed. This is unacceptable, especially for a pr...
I own a 2011 Mazda 3, and recently a 1 cm gap has appeared between the dashboard and the instrument cluster. I took the car to Mazda's authorized service center, Metinler Oto in Kayseri. They told me the entire dashboard needs to be replaced, with a cost estimate of around ₺40,000. They mentioned th...
I took my MG HS to the Maslak authorized service center due to a battery charging issue. Initially, they charged the battery and told me to monitor it, suggesting a detailed inspection later if the problem persisted. When the issue continued, I scheduled another appointment, and my car was kept in s...
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