On September 4, 2023, I left my vehicle at the Mercedes authorized service after it was involved in an accident. It's been 17 days and nothing has been done with my vehicle. They stated that they were waiting for parts from Germany due to parts supply issues, which could take up to two months. So far, nothing has gone wrong, but since I have a complaint against the company, they should have provided me with a replacement vehicle. However, for the past week, the headquarters has been directing me to the dealer, and the dealer has been directing me to the headquarters, creating a frustrating loop. They refuse to resolve my complaint and claim that no replacement vehicle is available in the vast Mercedes company. I'd like to report the company's apathy in this matter.
My Mercedes vehicle was towed to the authorized service center on 21.06.2024 following an accident. The vehicle has still not been delivered, despite being told by the service that it would be ready after one month. The reason provided is that the bumper, one of the damaged parts, is not in Mercedes...
I delivered my vehicle to the Mengerler Mercedes dealership in Samsun, Turkey after my accident. It has been said that parts will come from Germany for exactly 3 months, but there is no progress. My vehicle is waiting in the service. They keep saying that there is a problem in the supply chain. They...
In March 2024, I purchased a brand new Mercedes A200 AMG Hatchback from the dealership. On April 30, 2024, another vehicle collided with my car from the side, with no fault on my part. I delivered the car to the authorized Mercedes service center, İzmir Bornova Has Otomotiv, on May 2, 2024. I was in...
My tires have been falling apart since day one of my brand-new Mercedes, which has only 30,000 kilometers on it. I obtained a report and took my vehicle to an authorized service center. They assured me that they would reimburse me 60% of my expenses. They did, however, quote me a price of 17 billion...
my Mercedes GLA180d 2016 model got hit by something on the highway and the sunroof window shattered! It's been at the authorized service since forever ago, like February 24th, and they STILL haven't fixed it. Apparently, the sunroof glass for this model isn't available anywhere in Turkiye or even th...
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