Torn Tires on my Brand-New Mercedes
My tires have been falling apart since day one of my brand-new Mercedes, which has only 30,000 kilometers on it. I obtained a report and took my vehicle to an authorized service center. They assured me that they would reimburse me 60% of my expenses. They did, however, quote me a price of 17 billion plus VAT for four tires, which is much higher than the market rate. I haven't been able to come up with a reasonable solution to this problem. The authorized service center referred me to Mercedes, and customer service said they couldn't help me. I'm a victim, and my tires are in bad shape. I'm using this car to transport passengers out of necessity. I'm waiting for either a new tire or a refund.
Dear Valued Customer, We are pleased to assist you with any matters you may need regarding our products and services. We would like to inform you that we cannot respond to your request on this platform regarding the mentioned subject. We kindly ask you to communicate all your requests and complaints. Sincerely, Mercedes Benz Automotive Trade and Services Inc.
Hello, I called Mercedes customer service, but the outcome is clear that I can't perform a different transaction. I said that I wanted to file a complaint or objection, but I wasn't helped in any way.
