I delivered my vehicle to the Mengerler Mercedes dealership in Samsun, Turkey after my accident. It has been said that parts will come from Germany for exactly 3 months, but there is no progress. My vehicle is waiting in the service. They keep saying that there is a problem in the supply chain. They do not give an exact date either. I have also communicated this problem to Mercedes Germany, Mercedes Turkey and Mengerler Center. Mercedes Germany and Mercedes Turkey have only responded that they have forwarded it to the necessary places, but I have made no progress. I regret using these brands. They are only interested in selling vehicles.
I purchased my brand-new vehicle from Mengerler Ankara on 12/03/2020. About three months later, I started hearing a belt noise from the engine. The service department made the necessary repairs, and I continued to maintain my car with Mengerler Ankara. In June 2024, I couldn't get a service appoint...
After a minor incident where I bumped into a curb in a parking lot, I delivered my car to Çorlu Mengerler Mercedes Authorized Service. Despite my high confidence in the Mercedes brand and my expectations, I have not been able to retrieve my car for over 60 days, and there is no clear information on ...
On September 4, 2023, I left my vehicle at the Mercedes authorized service after it was involved in an accident. It's been 17 days and nothing has been done with my vehicle. They stated that they were waiting for parts from Germany due to parts supply issues, which could take up to two months. So fa...
Three months ago, I purchased a brand-new Mercedes EQS 450 electric vehicle from the Samsun Mengerler dealership. However, I soon realized that the fast-charging feature was not working. Despite multiple visits to the authorized service center, including extended stays of 15 days each time and the r...
Dear Sir/Madam, In early April, I purchased a vehicle from Mercedes-Benz Turkey, which was scheduled to be delivered on May 15th. However, today is June 5th, and I still have not received any information about my vehicle. When I contact my dealership, they are unable to provide any details, and when...
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