Extra KYC/AML checks are often done after big wins. Ask for a case review right away and send new, high-resolution ID and address documents through support. Keep copies of all messages.
Melbet's own papers say that verification is needed before withdrawals can happen, so make sure to write that down on your ticket.
Ask Melbet to write down the reason for the freeze and when it will be fixed.
In their terms, they say that balances can be withdrawn subject to withdrawal policies. When you write, make sure to include those clauses.
❗ If they don't fix it, you might make a formal complaint with Xolvie to get it fixed.
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