Melbet Account Verification Stuck - First Deposit Bank Transfer Proof Ignored
I made my first three deposits from my personal account and even sent the bank statement that was needed, but I keep getting the same message from Melbet and no real answer. It seems unfair that they would disregard me after I gave them all the information they asked for. I just want them to look over my case carefully and offer me a clear answer instead of making me wait without any news.
Progress
I registered and verified my account on Melbet via their website, but my verification has been pending for about three months despite repeatedly following their instructions. They keep asking me to take a selfie holding my document near my face, with my computer or mobile device next to me showing the inbox messages from their security department. I have provided all the requested documents and complied with their format, yet they continue to delay the process with the same reason and are not allowing me to withdraw my funds.
I feel harassed and treated unfairly, as it seems they are purposely delaying my verification and no one from the company appears to be taking real responsibility or action. This situation has caused me a lot of stress and has completely destroyed my trust in their platform.
My clear request is that Melbet immediately completes my verification, allows me to withdraw all of my money, and then closes my account, as I no longer wish to maintain any relationship with them. I also expect a written explanation for this prolonged delay and inappropriate treatment.
Hello! We understand how important it is for our users that the verifications are completed on time and without any issues. The verification process is a standard procedure on all online betting platforms and is carried out to ensure the security of user accounts. Please be assured that our security team is actively working to resolve the issue you are experiencing. We are doing our best to speed up the process, and your account will be verified as soon as possible. Thank you for your patience and trust. Kind regards, Melbet Team
I have provided you all the documents that shows the money was transferred from my own account, what more proof do you need Now you have banned my account Dear user, Your account has been banned as per the terms and conditions of the bookmaker company. Upon completion of the verification, the bookmaker company has decided upon the ban of your gaming account. I am okay i want play on yout site for whatever reason you have banned i dont want to know also that your tactic to sit on my money Just let me withdraw my fund you dont have any right not allowing me to withdraw my own money
I am still awaiting an update from your team I dont understand my money deposited from my own account played just for a day how have a viloated your terms and condition and on what basis you are not allowing me to do the withdrawal.
If the issue persists, please let us know, we’ll be happy to assist you. But if the issue has been resolved, may we close this complaint?
Dear Karan, Please note that our Security Department has the full right to temporarily suspend user accounts for verification purposes, primarily to confirm the source of funds and payment methods. If the account from which you made the deposit fully belongs to you, and you can provide proof of ownership, and there has been no suspicious activity, your account will be verified promptly. This is a standard procedure, clearly outlined in our Terms and Conditions, under the Deposits and Withdrawals section, clause 6.11: (According to the terms of some payment systems, the verification procedure can last up to a maximum of 180 days). We kindly ask for your patience while the Security Department completes its investigation. Once the review is finalized, you will receive an official notification via email. Best regards, Melbet Team
This cant take 6 months even if one is doing full country audit this will be completed much before that Dont try to cheat us by sitting on our money I will go to the world highest court to get my money and run a social media campaign about your fraud if i dont get money now
Hello Karan, We hope this message finds you well. We are contacting you to follow up on your case and kindly remind you that our Security Team is awaiting a selfie of you holding your identification document together with the relevant correspondence. We would appreciate your cooperation. Kind regards, Melbet Team
