Matadorbet Sweet Bonanza Slot Denied My Legitimate Winnings Citing Bonus Rule

In 2022, my winnings on the Matadorbet website were deleted under the excuse of a “balance adjustment.” Today, I decided to give the platform another chance, but the same thing happened again. While playing the Sweet Bonanza Super Slot game, I won, but this time they refused to pay my winnings, claiming that I had won “with a loss bonus” and that a multiplier rule applied.

When I contacted live support, they first said the multiplier rule had been removed, but then reversed their statement and used the same excuse to withhold my winnings. I ended up losing ₺6,000. My account: emrah1*[email protected]
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This isn’t the first time I’ve faced this issue — in the past, I also lost money for similar reasons and never received any response or compensation. Despite submitting a callback request, no one contacted me, and my loss was not reimbursed. I have no other active promotions except for the loss bonus.

I am requesting a full refund of my ₺6,000 loss and a detailed investigation of my account activity.