Pragmatic Play Bonus Confiscated - Money Deducted Unexpectedly

I had an issue with a bonus called “500000 Drops and Wins Bonus” in the Sweet Rush Bonanza game provided by Pragmatic Play on a site named Matadorbet. My account balance was ₺251,820. I then requested support to have my bonus page adjusted so I could play the live version of the game, and the adjustment was made. Right afterward, they said an animation worth ₺25,000 would run to create the gameplay. However, when I later reached out for follow-up support, I received a message stating: “It has been determined by us that you have unfairly obtained this win without benefiting from technical intervention, and you have been separated from the system.” They kept insisting that I exploited loopholes in a system-related issue during the bonus process and gained the winnings unfairly. Suddenly, they reduced my balance—specifically the balance that was around ₺1,800 before the drop bonus triggered—to ₺1,000, and no proper explanation was given. Regardless of the amount, a platform like Matadorbet should not confiscate ₺25,000 or ₺250,000 in this way.