I had an issue with a bonus called “500000 Drops and Wins Bonus” in the Sweet Rush Bonanza game provided by Pragmatic Play on a site named Matadorbet. My account balance was ₺251,820. I then requested support to have my bonus page adjusted so I could play the live version of the game, and the adjustment was made. Right afterward, they said an animation worth ₺25,000 would run to create the gameplay. However, when I later reached out for follow-up support, I received a message stating: “It has been determined by us that you have unfairly obtained this win without benefiting from technical intervention, and you have been separated from the system.” They kept insisting that I exploited loopholes in a system-related issue during the bonus process and gained the winnings unfairly. Suddenly, they reduced my balance—specifically the balance that was around ₺1,800 before the drop bonus triggered—to ₺1,000, and no proper explanation was given. Regardless of the amount, a platform like Matadorbet should not confiscate ₺25,000 or ₺250,000 in this way.
I encountered a problem with a bonus named “500000 Drops and Wins Bonus” while playing the Sweet Rush Bonanza game from Pragmatic Play on the Matadorbet site. My account balance was 251,820 Turkish Lira. I reached out for assistance to modify my bonus page so I could access the live version of the g...
Today I won ₺24,000 on Matadorbet and immediately submitted a withdrawal request for ₺20,000. Instead of honoring the full amount, they only paid me ₺7,300. When I contacted support, they claimed the rest had been deducted due to bonus rules—but the cut was nearly 19 times the bonus, which makes abs...
In 2022, my winnings on the Matadorbet website were deleted under the excuse of a “balance adjustment.” Today, I decided to give the platform another chance, but the same thing happened again. While playing the Sweet Bonanza Super Slot game, I won, but this time they refused to pay my winnings, clai...
I started playing on Matadorbet with a 300₺ bet and hit a huge win in the slots section—₺3.8 million in total winnings. Naturally, I requested a withdrawal via Bitcoin, expecting to receive my well-earned money. That’s when the trouble started. They told me they couldn’t pay it all at once and woul...
I claimed a trial bonus and played Sweet Bonanza, where I won 27,000₺. According to the terms, I needed to reach 8,000₺ to withdraw 800₺. However, despite winning far beyond that amount, I was only paid 800₺. Even if they deducted the 8,000₺ as required, what happened to the remaining 19,000₺? I wo...