I Won ₺6,000 on Matadorbet Sugarbox but They Only Credited ₺200 After Crash

Matadorbet has been nothing but a massive disappointment. Last night at exactly 11:43 PM, I hit a 1000x multiplier on the Matadorsugarbox game. My winnings shot up to just over ₺6,000. Everything seemed fine—until my phone unexpectedly shut off. When I powered it back on and logged in 15 minutes later, the money was not in my account.

I immediately contacted live support to report the missing balance. Their response? “Your winnings were only ₺200.” That’s a complete lie. I saw the 1000x win myself before my phone went off. I tried to watch the replay video of the game to show proof, but the video wouldn't load—conveniently, just when I needed it most.

This experience is beyond frustrating. It feels like Matadorbet is manipulating results or refusing to acknowledge legitimate wins when players can’t immediately defend themselves. I followed every step correctly, I won fair and square, and I’m being told a false version of events with no way to verify the truth due to their broken replay system.

Matadorbet, I demand that you investigate this properly and credit my full ₺6,000 winnings. Your system failure should not cost your players their rightful earnings. Fix this now or I’ll make sure this issue is seen across every consumer and gaming platform out there.