I forgot an item at a Marriott Hotel upon checkout and immediately called to have it shipped to me. While the hotel agreed to send it, they handled the process carelessly, failing to even include a phone number on the package. As a result, the shipment was returned, and I ended up paying for shipping three times—more than what I paid for my stay at the hotel. This lack of professionalism is unacceptable for a brand like Marriott. I expected a more efficient and customer-oriented approach to resolving this issue. Marriott must take responsibility for their oversight and improve their handling of such requests. I am requesting compensation for the unnecessary costs I incurred.
On February 20th, I arrived at the Marriott Hotel and tried to check in around 2:00 PM. I was informed that the official check-in time was 3:00 PM, and that my room wasn’t ready yet. That was fine—I understood and waited in the hotel. But what’s completely unacceptable is that when I returned to the...
I have been staying at Marriott Hotels for 10 days, and everything was going well until I decided to have dinner at the hotel. I ordered a poorly made pizza and experienced inattentive service—no table setup or proper attention from the staff. To make matters worse, the bill was ₺850, and they added...
I stayed at the Marriott Ataşehir Kayışdağı Residence concept hotel and was shocked by the unacceptable behavior of one of the staff members during breakfast. They used extremely offensive language, including a crude remark, while speaking to their colleagues. Despite us making our discomfort clear ...
I stayed at the Hilton Garden Inn Istanbul Atatürk Airport on July 6, 2024, in room 1806. The next day, on my way back, I realized I had left my gold bracelet in the room. I contacted the hotel immediately and was informed that they had found the bracelet but that it was damaged. They assured me it ...
On August 12, 2024, I booked a 2-night stay at Hilton Garden Inn Safranbolu through Hotels.com for August 31 to September 2, 2024. Due to a meeting on September 2, I contacted the hotel to adjust my reservation by moving it one day earlier. The hotel informed me that since the reservation was made t...
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