Pluxee Meal Card Campaign Bonus Not Loaded Despite Meeting Conditions
I am using a Pluxee meal card and I participated in a meal card campaign, but my campaign bonus has not been loaded to my card. The campaign was supposed to provide a bonus, however despite meeting the conditions, I still have not received anything since 04/01/2026. I contacted Pluxee customer service about the missing campaign bonus, but my problem was not solved and I was directly refused instead of being properly assisted. I find it unacceptable that a campaign is announced and then the promised bonus is not given, and the support team does not help to clarify or correct the situation. I request that the missing campaign bonus be loaded to my Pluxee meal card as soon as possible and that a clear explanation be provided as to why it was not given in the first place.
Dear Customer, We will investigate the matter you have brought to us and provide you with detailed information within at most one business day. You can forward any information, suggestions, opinions, and solution requests regarding our products and services to our customer service.
Hello Mr. Murat, An investigation regarding your complaint has been conducted and the result was conveyed to you during our phone conversation.
I thank Ms. Merve, the complaint manager, who listened to me as a person, investigated the matter, and is knowledgeable.
