I returned an item to Mango Turkey 12 days ago, requesting a size change, but I still haven't received any confirmation or explanation from them regarding my return. I'm unable to contact customer service by phone, and their emails go unanswered. My desired size has been out of stock ever since. I have no idea what happened to my purchase and I'm unsure if I'll even receive a refund. This is not how a company should handle returns and exchanges, especially during big sales campaigns. Many customers are experiencing the same issue, and it's unacceptable for a company to constantly hide behind the excuse of being "too busy" to address customer complaints. I demand an explanation and a refund for my lost purchase.
I have yet to receive a positive response to my return request from Turkey Mango company, despite being sent the wrong product. It has been almost two months since I filed the request, and the company has only promised to review the camera footage without taking any concrete action. Despite multiple...
I have been unable to contact Mango Turkey in order to receive a refund for the products I have sent back. neither the products nor the money has been refunded to me yet. The business is not picking up the phone or responding to e-mails anymore. After conducting a check with the shipping company, I ...
I purchased a dress from Mango about a month ago, but the size didn’t fit, so I returned it the very next day. Despite a full month passing since the return, I still haven’t received my refund or any updates regarding the process. I’ve received no email or message about the refund status. When I co...
I bought two items from Mango during Black Friday. The items were delivered after a long time, and I thought it was due to high demand. When the items arrived, I found that the sizes were too large and decided to request an exchange. However, the website does not provide an option to submit an excha...
I placed an order for two items from Mango’s online store on 01.12.24. It has been 13 days now, and my order is still marked as "being prepared." Despite contacting customer service at least six times, I keep receiving different excuses. First, they said a refund would be issued, but when I called a...
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