I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought something in-store and tried it out, I wouldn't be able to return or exchange it. However, they recommended that I talk to the store where I bought it to see if they can help.
I went back to Zorlu Center without waiting for a whole day. I was surprised to find out that people who bought things online could open and return them, but I couldn't do the same for my in-store purchase that I tried out. I couldn't return the package because I hadn't opened it. This situation is so ridiculous and unfair! I spent a total of 1500 Turkish Lira, buying both a brush and powder to set the concealer. But since the concealer didn't work, the other things I bought became pointless. I don't want to trade; I just want to find the perfect color for myself. If I had only bought it online, checked it out for a week, tried it, and then returned it - your policy is so illogical and unfair to customers!
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
Three days ago, I purchased a foundation worth around ₺1,500 from a Mac Cosmetics store. During the purchase, the store associate barely assisted me — they were in a hurry and ended up giving me the wrong shade that doesn’t match my skin tone. I went to the Kentpark store to request an exchange, but...
I recently purchased a product from MAC Cosmetics, only to receive a message two days later about a 30% discount at MAC. Feeling unjustly treated, as I hadn't even opened or used the product, I visited the Armada MAC store to request a refund or exchange in light of the ongoing discount. To my surpr...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
I made a purchase at a Mac Cosmetics store and received a discount voucher as a gift. A month later, I decided to use it for stocking up on products, even though I didn’t urgently need anything. However, when I got home, I realized that the discount had not been applied at checkout. The next day, I...
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