I recently purchased a product from MAC Cosmetics, only to receive a message two days later about a 30% discount at MAC. Feeling unjustly treated, as I hadn't even opened or used the product, I visited the Armada MAC store to request a refund or exchange in light of the ongoing discount. To my surprise, they informed me that returns or exchanges for unopened products were not possible, citing a policy that MAC never engages in such transactions. Apparently, they consider themselves above Turkish Consumer Rights laws, creating rules specific to MAC.
Congratulations to the company for losing a 15-year customer, and I sincerely hope they continue in this manner to lose even more customers.
I just bought a concealer from MAC Cosmetics at Zorlu Center. The store employees had me try it with two samples, and it looked really good in the store. But as soon as I left, it turned brown and didn't match my skin color. I quickly went to the branch in 20 minutes. They told me that if I bought s...
On September 25, 2025, I purchased a “Mac Kajal Eye Pencil” from the MAC store at Kentpark Mall in Ankara. Because the store was crowded due to its opening event, I quickly made my purchase and left. When I got home, I was shocked to discover that the eye pencil was completely empty. I’m attaching m...
About a month ago, I purchased a mascara from the MAC store in Ankara Panora. Due to my busy work schedule, I was not able to use it right away. When I finally opened it at home, I noticed that the cap was broken. Since I did not carefully check the product at the store during purchase, I only reali...
On September 17, 2025, at 18:21, I made a purchase at the Mac Cosmetics store in Istanbul Zorlu Center and experienced an extremely disappointing customer service issue. I bought two products, including the Mac Studio Fix Every Wear NW22. While testing in-store, the sales associate applied a lighter...
On February 8, 2025, I purchased several products from a MAC Cosmetics store as a gift for my wife. However, when I brought them home, she realized they were expensive and not products she would use. Since the items were completely unopened, with intact packaging and seals, I decided to return them....
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