Payment Issues and Unprofessional Service at Lunchbox
After work, I sat down with friends at Lunchbox for coffee. Since I had forgotten my credit card, I asked if I could pay using QR code before ordering. The staff assured me it was possible, so I proceeded with my order. When it came time to pay, I was told they couldn’t process QR payments because the POS system had closed for the day. Instead of taking responsibility, they suggested my friend pay instead.
I insisted on using QR since that’s what I was promised, but the waiter rudely dismissed my concerns and said, "I’ll treat you," in a condescending manner. I waited aimlessly for 20 minutes before asking to speak with a manager. The so-called manager showed up with a broken POS device and gave inconsistent excuses. He even suggested I return on Tuesday to settle the bill, despite my desire to pay immediately.
What made it worse was when the bill was thrown in front of us, followed by the comment, "If four of you can’t pay, there’s nothing we can do." This was humiliating and unprofessional. As someone who also works in the same mall, I was told I wouldn’t be served in the future. The staff lacked basic manners, from chewing gum to raising their voices. I will escalate this issue to all necessary channels until it’s resolved. Lunchbox needs to train its staff urgently and ensure customers are treated with respect.
