After work, I sat down with friends at Lunchbox for coffee. Since I had forgotten my credit card, I asked if I could pay using QR code before ordering. The staff assured me it was possible, so I proceeded with my order. When it came time to pay, I was told they couldn’t process QR payments because the POS system had closed for the day. Instead of taking responsibility, they suggested my friend pay instead.
I insisted on using QR since that’s what I was promised, but the waiter rudely dismissed my concerns and said, "I’ll treat you," in a condescending manner. I waited aimlessly for 20 minutes before asking to speak with a manager. The so-called manager showed up with a broken POS device and gave inconsistent excuses. He even suggested I return on Tuesday to settle the bill, despite my desire to pay immediately.
What made it worse was when the bill was thrown in front of us, followed by the comment, "If four of you can’t pay, there’s nothing we can do." This was humiliating and unprofessional. As someone who also works in the same mall, I was told I wouldn’t be served in the future. The staff lacked basic manners, from chewing gum to raising their voices. I will escalate this issue to all necessary channels until it’s resolved. Lunchbox needs to train its staff urgently and ensure customers are treated with respect.
I visited Lunchbox Restaurant with a friend, and the experience was incredibly frustrating. We waited for 15 minutes just to place an order. Despite raising my hand multiple times, the staff deliberately ignored us, turning their heads away. When I finally said, "I’d like to order," one of them resp...
I had a terrible experience at Lunch Box Marmara Park due to the rude and unprofessional staff. A friend and I arrived to eat, and two more friends were coming shortly after. As we tried to sit at a table, the staff claimed it was reserved. When we explained we were going to eat, they told us, "We’l...
My experience at Lunchbox was extremely disappointing. The service was incredibly slow, and when my lemonade finally arrived, it was green and looked unappealing. When I tried to return it, the waiter responded unprofessionally, saying, "Once the lemonade is served, you must pay for it even if you d...
On Wednesday, December 25, I visited Marmara Park Lunchbox but left without placing an order due to the unacceptable attitude of the staff. When we asked for a menu, it was brought to us very late. After deciding on our order, we called for a waiter multiple times, but they completely ignored us. W...
On December 15, 2024, I visited the Marmara Park branch of Lunch Box with two friends. We ordered our meals, and the food was excellent—we were very satisfied with the taste. However, at around 3:45 PM, a staff member approached our table and informed us that there was a service time limit. They sai...
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