I purchased a sweatshirt from Lufian.com in November 2024 for ₺700, and from the very first time I wore it, there was a loosening issue with the elastic on the lower hem. I used the product only 4–5 times in total, but the problem persisted. After June 15, I returned the item to Lufian customer service for a refund. The defect was acknowledged, yet for about three months I received no updates. When I went back to the store, I was told that the faulty product was out of stock, a refund could not be issued, and if I wanted a new one, I would have to pay nearly three times the original price. It is unacceptable to admit the fault but not resolve my grievance. Despite the product being under warranty, neither an exchange nor a refund is being provided. I am demanding a refund of my money and expect this issue to be resolved immediately.
I bought a Lufian brand sweatshirt on January 12, 2024. However, after approximately two months of wearing it, I noticed that the prints on the sleeves began to fade. I sent the product for warranty inspection, but I haven't received any feedback. Upon reaching out to customer service, I was informe...
I ordered 6 T-shirts from the Lufian brand over the internet. I paid ₺494.99 for each T-shirt. I saw that one of the T-shirts sent to me was from 2021 and its price was ₺199.99. I asked for information both by phone and by e-mail about why they sent a T-shirt from 2021 that they lost in the warehous...
On November 23, 2019, I purchased a coat from the Lufian store in Istanbul Sefaköy Armoni Park. After only a few wears, the wool on the back started to shift. Concerned about this issue, I returned the product to the store for exchange or refund. However, my request was denied. I'm asserting my righ...
I bought a pair of shoes from Lufian's online store on July 6th, 2022, and the zipper broke within a year, making the shoes useless. When I bought the shoes, they told me they had a one-year warranty. But when I complained at the Lufian store in Gaziantep Forum on June 1, 2023, I didn't get any resp...
On September 20, 2025, I purchased a zip-up sweatshirt for ₺4,049 from GAP store. I wore it only once, and when I tried to wear it a second time, I noticed a loose thread on the hood. After examining it closely, I realized the product was defective. I hadn’t noticed this detail when buying it. I sen...
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