We bought a pair of women's sports shoes from Lufian. The shoes are sold with insoles inside, but one of the insoles was missing from the pair we received. We later went back to the store to report the issue. The male sales associate told a female colleague to help us if they had the same shoe size in stock. The staff member went to check and then informed another employee named A**, who was at the register. Even though the product was available, A** refused to give it to us, saying he could only sell it. He treated us as if we were trying to take just one shoe intentionally and spoke to us rudely, saying, "Complain wherever you want, do whatever you like." This led to a verbal altercation between him and my spouse in front of other customers, and I had to remove my spouse from the store to prevent the argument from escalating. After consulting our lawyer, we have decided to file a complaint against the company and the employee named A**, as we were treated like people trying to take products without paying. We also submitted a complaint to the Consumer Arbitration Committee. Until now, my spouse has regularly shopped at Lufian and was a loyal customer. The value we get for the money we pay is disappointing—at the very least, store staff should be courteous. Unfortunately, the behavior of the employees is tarnishing the brand’s reputation.
I bought a pair of shoes from a Lufian store on 16.09, and they didn’t have them in stock at that location. They promised to get the shoes from another store within 3 to 4 days. It’s now 04.10, and when I went to the store to check, they told me the shoes don’t exist anywhere. They sold me shoes tha...
I have purchased products from the Lufian Adana store and online several times. A month ago, I went to Niğde and, seeing the store there, decided to buy the same pants I previously bought for my son because they were comfortable. While washing and ironing the pants, I noticed a small defect in the l...
On September 22, I purchased a pair of Lufian brand shoes. I have worn them no more than four times, only in an office environment while doing desk work. However, within this very short period, the shoes have already torn. I bought this product trusting in the Lufian brand’s quality and reputation,...
On April 3, 2025, we purchased two clothing items from the Lufian store at Kayseri Forum around 6:00 PM. One item wasn’t available in the right size, so the store gave us another one, saying we could exchange both later when the correct product arrived. My brother made the purchase and provided his ...
At the end of September, my wife and I went to the Lufian store in Kayseri Forum to exchange a product that had been approved for replacement. I chose a pair of pants for myself, leaving a difference of around ₺300. I decided to use it for a jacket for my wife, but the staff said they had no jackets...
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