Logitech G Pro Wireless Gaming Mouse Battery Failure

A while after I bought my Logitech G Pro wireless brand and model, I had a battery problem while it was under warranty. I can't use the product that I bought wirelessly, its charge takes about 1-2 hours at most. I reported my situation to them 15 days ago with ticket number 11216823 at https://support.logi.com/, the Logitech proxy server. However, they did not make the slightest progress in resolving my problem and never contacted me. The best! My product, which I bought by paying a lot of money to use, is now lying in a corner. I regret buying this product. Will the necessary be done, will anyone hear my voice from here? I don't think so. Thank you for your support.