I would like to share the issue I experienced with the 50 SPF sunscreen I purchased earlier this year from the L’Occitane City’s Kozyatağı store. From the very first use, the product’s texture was completely off; even after shaking it, the product would not blend, it felt sticky, and the non-oily parts left a grainy residue on my face. In addition, I developed redness and itching around my nose and upper lip area. These issues occurred every time I used the product.
I ended up having to throw the product away, and although I tried contacting customer service, I did not receive any response. I am not requesting a refund or a product exchange; I actually enjoy using other L’Occitane products. For this reason, I would like to request testers of different products.
I kindly ask that my negative experience be taken into consideration and that you get back to me.
On November 4, 2025, I received a skincare treatment at the L’Occitane store in Istanbul Palladium Mall. During the treatment, a warm mask was applied, and I experienced severe burning and itching on my face. The redness—especially on the left side of my face—has not gone away even after about 30 mi...
I purchased Immortelle products from L'Occitane for myself and my sister, and both of us experienced severe allergic reactions. When I went to the store to return the products, the sales representative initially acknowledged seeing similar complaints from other customers and agreed to help. However,...
I recently purchased the L'Occitane Orquidea Neroli perfume after trying a tester that had a rich, lasting scent. However, the bottle I bought has almost no staying power; the fragrance fades within ten minutes. When I shared my disappointment with the store, they dismissed my concern, saying, "You’...
I ordered a Kiko Milano foundation through Trendyol, and the seller listed was Kiko itself. After applying it just once, my skin started to flake and peel off as if I had some kind of rash or extreme dryness. The effect wasn’t subtle—it looked like dirty skin rubbing off, almost as if my face was sh...
I purchased the Kiko Milano lipstick shown in the photo from your Capacity store. The first time I used it, I felt an intense burning and stinging sensation on my lips. At first, I wasn’t sure if the lipstick was the cause, so I stopped using it for a while. Later, I applied only the Kiko lipstick a...
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