Little Caesars Delivered a Cold and Damaged Pizza

I am writing regarding a very disappointing order I received from the Little Caesars Yakacık branch.

At approximately 12:30 AM on July 8, I ordered a medium Margherita pizza from the Yakacık branch. When my order arrived, the pizza was completely cold and had become extremely hard, making it unpleasant to eat.

In addition, the bottom of the pizza appeared to be torn apart and irregularly damaged, giving it an unhygienic and unacceptable appearance. The condition of the product left me seriously concerned about its quality and preparation. After paying ₺400, I did not expect to receive food in such poor condition.

As soon as I noticed the problem, I contacted the branch. Unfortunately, instead of receiving assistance, I was met with an indifferent attitude and a response that essentially suggested there was nothing they could do. No solution was offered, and I did not even receive an apology.

I believe both the quality of the food and the handling of my complaint fell far below acceptable customer service standards.

I respectfully request a full refund of the ₺400 I paid for this order. I also ask that the incident be thoroughly investigated, that the food preparation and quality control procedures at the Little Caesars Yakacık branch be reviewed, and that appropriate corrective measures be taken to ensure that similar incidents do not occur again.

Finally, I request a written response explaining the outcome of your investigation and the actions taken regarding this complaint.

Thank you for your attention. I look forward to your prompt response and a fair resolution.