We bought a dryer in November 2021, only to have our high expectations dashed shortly after. It began to make noise while spinning after about a month. The service technician arrived and repaired it, but the problem reappeared a few days later. The service attempted to resolve the same issue four times, but it remains unresolved. They kept us waiting for months, claiming that new parts were on their way. They eventually mentioned the possibility of a trade. When we contacted them, they always assured us that an exchange was in the works. Our machine has been broken for about 20 months, and they have been passing us back and forth between the local service and headquarters. Despite numerous phone calls and WhatsApp messages, nothing has changed. The service acknowledges that the dryer has a chronic production problem, but they fail to address it effectively. They are constantly postponing and deflecting responsibility. During our most recent conversation, the local service admitted that they were unable to provide a solution and advised us to pursue legal action. They refuse to send me the necessary repair forms, ignore my calls, and do not respond to my messages, despite my repeated requests. While in operation, the machine emits burning odors, tears clothes, leaves white scratch marks, and makes loud noises that disturb neighbors. When I contact the headquarters, they always promise to contact me and provide updates, but they never do. Despite knowing that the repairs have repeatedly failed, they refuse to accept returns or exchanges. Their suggestion is that we return the machine to the service center for another repair or exercise our legal rights. They are well aware that the repairs have been ineffective and that the problem has persisted. The machine now not only damages clothes and makes excessive noise, but it is also ignored by everyone.
My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there....
On March 19, 2022, I purchased a washer-dryer from the LG store. Approximately six months after the purchase, a noise started to occur during the spin cycle. This noise gradually intensified. On October 3, 2023, I contacted the service; they created a repair request but responded: "If there is a pro...
Just half a year ago, we purchased an LG dryer. Two weeks after the purchase, the product started operating with incredible noise and even moved; as a result, all our clothes began to shrink. The clothing of my wife and me, which we bought in XL or L sizes, has now shrunk to size S. We filed a repai...
It has been an adventure ever since we bought an LG dryer. It works OK sometimes, but won't start at all other times. The problem remained until June 13, 2023, when we decided to file a service request about it. But it's been two months since we last heard from you. After calling the service center ...
Hello, I purchased two LG washing machines in April, and while one works perfectly, the other has been problematic from the start. We installed the machine in the 6th month, and from the first use, it failed to spin properly and was extremely noisy. I reported this issue to the service in the 7th mo...
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