My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there.
The machine was then taken to the service center. When it was returned, the noise problem hadn’t improved at all. I even told the technician that there seemed to be looseness in the drum. He confirmed it, said he would order the necessary part, and left. That was over six months ago. Since then, no one has called, no one has followed up, and the machine is still making the same awful sound.
Because the repair still hasn’t been completed within the legal timeframe, I requested a full product replacement. But even that request is being ignored. I’ve lost all confidence in LG’s service.
LG, this is completely unacceptable. I paid well over ₺ for a washing machine that now sounds like it's falling apart—and your support team has gone silent. Either replace this unit immediately or fix it properly without further delay. I will escalate this if no action is taken.
On March 19, 2022, I purchased a washer-dryer from the LG store. Approximately six months after the purchase, a noise started to occur during the spin cycle. This noise gradually intensified. On October 3, 2023, I contacted the service; they created a repair request but responded: "If there is a pro...
Hello, I purchased two LG washing machines in April, and while one works perfectly, the other has been problematic from the start. We installed the machine in the 6th month, and from the first use, it failed to spin properly and was extremely noisy. I reported this issue to the service in the 7th mo...
Hello, we purchased an LG washing machine just 4 months ago, and it’s already damaging our clothes. It’s tearing fabric during normal cycles, and despite multiple complaints, no one is taking responsibility. When the service team finally came, they charged us ₺700, only to say there was “no issue” ...
It has been an adventure ever since we bought an LG dryer. It works OK sometimes, but won't start at all other times. The problem remained until June 13, 2023, when we decided to file a service request about it. But it's been two months since we last heard from you. After calling the service center ...
Hello, four years ago, I purchased an LG washing machine (F4V5VGP2T(B) 9/6 Kg) from an authorized LG store in Turkey. The model includes washer and dryer functions, an A energy rating, 1400 RPM speed, Steam, AI DD™ (Wi-Fi). In 2023, after the service technician inspected it, I was told there were no...
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