On March 19, 2022, I purchased a washer-dryer from the LG store. Approximately six months after the purchase, a noise started to occur during the spin cycle. This noise gradually intensified. On October 3, 2023, I contacted the service; they created a repair request but responded: "If there is a problem caused by usage or if no malfunctions are found in the device, your service may charge a fee. Technical malfunctions are covered by the warranty." I stated that there was no problem, the device is definitely malfunctioning; such a high level of noise is not normal. A repair request was then created. Later, employees from the authorized service center near my home called to schedule an appointment. I explained the circumstances to them again. They said, "We will come to you, connect the machine, if no malfunctions are visible, then we charge a fee of 400 T₺." I replied that the machine has a malfunction, come, but I am not willing to pay 400 ₺. Since then, the service has not arrived. The Kutup store, which claimed, "we will always help you" during the sale, also showed no interest in the situation. I intend to file a consumer court complaint. If I had known how indifferent LG is, I would not have bought this machine. Evaluate the noise level based on your preferences.
My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there....
Hello, I purchased two LG washing machines in April, and while one works perfectly, the other has been problematic from the start. We installed the machine in the 6th month, and from the first use, it failed to spin properly and was extremely noisy. I reported this issue to the service in the 7th mo...
Hello We purchased an LG dryer with code RC90V9EV2W Dryer 9 kg Dual Inverter from your Gebze Center Store on 20.07.2023. After a while, the machine started to leak water from behind. We requested service on 15.01.2024, less than 6 months later, and they came and inspected the product. They called ba...
Hello, on 21/12/2022, a few days before the price increase, we decided to upgrade our washing machine and visited the LG store. We had already considered several brands and seemed to have settled on a product. We entered the LG store and stated that we were going to purchase a washing machine with a...
I purchased an LG washing machine from LG Brandshop CNG at Teras Park Mall, Denizli, in July 2024. From the very start, the machine has been tearing, ripping, and damaging my clothes, including newly purchased ones. Every item I’ve washed has been ruined. The service provider, Kantar Mühendislik, i...
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