Hello, I purchased two LG washing machines in April, and while one works perfectly, the other has been problematic from the start. We installed the machine in the 6th month, and from the first use, it failed to spin properly and was extremely noisy. I reported this issue to the service in the 7th month and requested a replacement, but they neither repaired nor replaced the product. Due to home renovations, the machine remained unused for some time, but when we resumed using it last month, it was excessively noisy and leaked water. Upon contacting the service again, they refused to replace the product, citing that the 6-month period had expired, and demanded a repair fee of ₺6,000. It is evident that the machine has been faulty from the beginning, and I kindly request a resolution through either a replacement or a refund. Thank you.
My LG washing machine broke down in December 2024, and I’ve been stuck in a cycle of delays and unresolved issues ever since. I filed a service request, and a technician was sent to inspect it. They ordered a new shock absorber, came back later to install it—but the loud noise issue was still there....
On March 19, 2022, I purchased a washer-dryer from the LG store. Approximately six months after the purchase, a noise started to occur during the spin cycle. This noise gradually intensified. On October 3, 2023, I contacted the service; they created a repair request but responded: "If there is a pro...
Hello, we purchased an LG washing machine just 4 months ago, and it’s already damaging our clothes. It’s tearing fabric during normal cycles, and despite multiple complaints, no one is taking responsibility. When the service team finally came, they charged us ₺700, only to say there was “no issue” ...
I purchased an LG washing machine 15 days ago, but from the very first day, water has been leaking from the detergent tray. I contacted customer service, and a technician came to inspect it. However, they claimed there was no issue and charged me ₺500 under the pretense of "user error." The problem...
I purchased an LG washing machine from a store in Aydın less than two years ago. The machine is still under warranty. Recently, it started leaking water and making excessive noise. Eventually, it even began tripping the circuit breakers in my home, forcing me to call for service. When the authorize...
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