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Nejla is completely dissatisfied with the result

Delayed Repair for LG OLED 55 G2 55-inch 4K OLED Evo WebOS Smart TV

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Nejla
LG
July 05, 2023 6:07 pm
39

I purchased an LG OLED 55 G2 55-inch 4K OLED Evo WebOS Smart TV on 08.11.2022, registered under my spouse's name, U** Y**. The issue is already documented on the invoice. After a few months, we noticed a vertical line on the screen and contacted the service center. They came and took our TV to the workshop on 07.06.2023. It has been a month, and they still haven't returned our TV. Having a 6-month-old TV requiring repairs is already unsettling. They claim they couldn't find the necessary parts and that they need to be imported, keeping us waiting for nearly a month. They don't consider holidays and weekends, so we have been without a TV for a month. Our children want to watch TV, but they can't. Moreover, I strongly disagree with a relatively new TV requiring repairs and demand a replacement. I chose LG again based on my previous experience, but this time LG has truly disappointed me and made me regret spending so much money on their brand. We can't reach customer service directly, only through WhatsApp, and their responses are delayed. As soon as the issue arose with this TV, I expected an immediate replacement. I urgently seek a solution and request a brand new TV to be delivered promptly. 🙏

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