I purchased an LG TV on October 6, 2022, and after just one year (October 2023), the screen developed long green vertical lines and stopped working. Since it was still under warranty, LG replaced the panel, confirming that the issue was not caused by user error.
Now, just a few months after the warranty expired, the exact same issue has happened again. Upon researching, I found that while LG offers a 2-year warranty, the expected lifespan of a TV is around 10 years. If the same failure occurs twice in 2.5 years, it clearly indicates a defective product.
We use our TV for just a few hours in the evening, and there are no external factors that could cause this damage. Yet, when I contacted LG for support, they refused to help. The repair cost is nearly the price of a new TV—if I could afford that, I’d simply buy a new one!
I did not pay such a high price just to have a TV fail after 1-2 years. This is clearly a faulty product, and I demand either a full repair or a replacement. If repairs don’t last, then LG needs to take responsibility for selling defective TVs. I trusted this brand and even recommended it to others, but this experience has completely changed my opinion. LG, stand by your customers and fix this ongoing issue.
We purchased our LG brand LG50QNED7S6QA 50" 127 cm QNED television on April 11, 2023. Today, while watching TV, green colors and lines suddenly appeared on the screen. I immediately called LG customer service, and they told me the device is no longer under warranty because it has been more than two ...
I purchased an LG OLED TV believing in the brand’s promise of high quality and long-term performance. Unfortunately, just after three years of use, the screen began showing horizontal and vertical lines that wouldn’t disappear. I performed the pixel cleaning feature multiple times, hoping it would h...
We started using our LG TV in 2020, and now there are two visible lines across the bottom of the screen. When I contacted customer service, they informed me that it’s a panel issue requiring a full replacement, as the part cannot be repaired. I cannot accept a critical failure on a product expected...
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I purchased an LG 50UP77006LB UHD-LCD TV from MediaMarkt on March 30, 2022, and it is still covered under an extended warranty. My warranty period has one month left, yet when I contacted LG support, they confirmed that the TV has a panel failure but refused to offer any repair or assistance. This ...
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