Request to Replace Lenovo Ideapad Gaming 3 170W Adapter
My Lenovo Ideapad Gaming 3 Intel Core i7 11390H 16GB 512GB SSD RTX 3050 laptop, covered by warranty, was shipped with a 135W power adapter instead of the specified 170W. After contacting Lenovo customer support, they assured me of an exchange for the 170W product and instructed me to send back the current product to the provided addresses. However, starting from 10.11.2023, on the third attempt, they refuse to accept my product and return the shipment. Customer service representatives, namely A***, K****, and finally S****, have consistently engaged in deceptive communication, leading me astray, causing not only a waste of my time but also incurring shipping costs. I cannot comprehend how a leading company like Lenovo allows the presence of such irresponsible employees. I demand an urgent resolution to this issue and want to make it clear that I will utilize all my legal rights.
The information email requested by the customer representative over the phone but not responded to.
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer advisor will contact you via phone or email as soon as possible to assist you with the complaint you mentioned on the sikayetvar.com platform. Sincerely, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information process, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information process, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. You have been contacted by phone regarding this matter. For any support and information, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey
