I have a Lenovo Legion Y530 laptop. My charger adapter broke, and to buy a new one, I contacted customer service by phone and email. They told me to create a request for the part. I created the request. The process of creating the request and receiving feedback from Lenovo was very slow. Despite waiting for many weeks, I did not receive any response. Then, when I sent a follow-up email, I was informed that the item is not in stock, and my request is canceled. Most importantly, I was not notified about this, and I had to inquire. I am absolutely dissatisfied with the customer service and communication. Could there have been at least a notification that the item is not available? My computer is still working, and as a customer, I should have the right to receive the necessary parts. Should I use a counterfeit charger adapter? I don't want the laptop battery to suffer, and I demand the delivery of the original charger adapter.
On April 21, I submitted my Lenovo laptop to the authorized technical service due to a malfunction. The service informed me that the repair would be completed within 20 business days at the latest. However, on May 13, I was notified that the repair was complete and I received my device. Unfortunatel...
I contacted Lenovo to purchase a charger for my Lenovo laptop. They informed me that the 230-watt adapter with part number 01FR046 is no longer in production. I expressed my desire to purchase the product with part number GX20Z46307, which is also a 230-watt charger bundled with new Lenovo laptops (...
I sent my Lenovo Idea Gaming 3 device to the Lenovo technical service in its original box, carefully placing it in the foam inserts, due to a keyboard issue with crackling sound. Lenovo dismissed it as a flaw and returned the device as it was. However, the charger arrived in a damaged condition. The...
Despite being a corporate customer and using thousands of Lenovo products (laptop, monitor, AIO, PC), they have failed to send a charger to Ankara for 15 days. No calls, no inquiries. The support ticket is still open, and we can't comprehend this level of service. For those curious, I reached out to...
I recently purchased the Lenovo LOQ 15IAX9 (83GS), and I’m facing a significant issue: while gaming with the laptop plugged in, the battery level drops consistently, leading to a battery drain. It’s clear that the included 170W adapter is insufficient for this device. Despite acknowledging the probl...
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