The laptop I purchased from the Media Markt store suffered damage in an accident and subsequently would not turn on. Naturally, I sent the product through Media Markt to the Lenovo service center. A repair request was submitted for the amount of 10,280 ₺, and I paid this amount. The product was in the service center for 16 days. When I called to inquire about the situation, I was informed that the damaged parts could not be obtained, and therefore, the repair could not be completed. In this case, they said that if there is a similar product, it will be replaced, and if not, a refund will be issued based on the invoice price of the product. However, the invoice price and the current price differ by about twice. If I wanted to purchase a similar product, I would have to pay over 10,000 ₺. In light of this, I request that the responsible parties find a solution to this situation to avoid my dissatisfaction. Have a good day.
My Lenovo laptop experienced screen freezing issues after the warranty expired. I contacted the authorized service center in Maltepe, Istanbul. There, I witnessed another customer unable to afford the repair cost for the same issue, resulting in them taking back their product. The next day, I was in...
I purchased my Lenovo Tab 11 Pro tablet in 2023 from the MediaMarkt store in Kayseri Forum mall and also bought an additional warranty/insurance package. Despite this, I have had a serious issue with the tablet for about 1.5 months: it no longer turns on at all. Because of this problem, I sent the d...
On April 21, I submitted my Lenovo laptop to the authorized technical service due to a malfunction. The service informed me that the repair would be completed within 20 business days at the latest. However, on May 13, I was notified that the repair was complete and I received my device. Unfortunatel...
My Lenovo Ideapad Gaming 3 suddenly displayed a blue screen and then started reporting that it couldn't detect the graphics card. I called the authorized service center and explained the issue. I was told that formatting might resolve the problem, and we formatted the computer. After that, it seemed...
I recently sent my Lenovo tablet for service due to a broken screen. However, the service center quoted an exorbitant repair fee for the screen replacement, which was higher than the cost of a new tablet. Naturally, I declined their offer, paid nearly 500 TL as a service fee, and requested the retur...
Comments