I have been experiencing persistent overheating and freezing issues with my Lenovo LOQ 15IAX9 laptop since March 30, 2025. Although the device is under warranty, these problems have not been resolved, and I have been unable to use the laptop for approximately two months. Moreover, the device has been in technical service for the past two months and is not currently in my possession. I have sent the device to the authorized service center a total of three times in an attempt to resolve the issue. During the last service request, I submitted a refund request, which was unfortunately rejected. Throughout my communications with service and customer representatives, I have not received any satisfactory information. The representatives are unable to take action or provide detailed updates, and it has been impossible to reach someone with authority. My device has remained in technical service for two months, and this has significantly increased my inconvenience and frustration. I purchased the product with invoice number YST2025000000050. Due to all these unresolved issues and the extended service period, I am now formally requesting a refund for the device.
I purchased a Lenovo Loq 15AHP9 with Ryzen 7 8845HS and RTX 4060 from Hepsiburada’s authorized seller two months ago. Since day one, I have faced numerous issues, and the laptop has been sent to service twice. The first time, the authorized service claimed there was no hardware issue and returned i...
Hello, I purchased a Lenovo LOQ 15IAX9 model computer on October 20, 2024, and it malfunctioned just four days later on October 24 due to an issue with the video card. Additionally, the battery lasted only 1 hour and 10 minutes without support. I was informed by BDH service that the device arrived a...
On April 21, I submitted my Lenovo laptop to the authorized technical service due to a malfunction. The service informed me that the repair would be completed within 20 business days at the latest. However, on May 13, I was notified that the repair was complete and I received my device. Unfortunatel...
I bought a Lenovo notebook from Vatan Bilgisayar on October 14, specifically seeking a product without heating issues. It was sold to me with the assurance that I wouldn't experience any heating problems. However, the very next day, excessive heating prompted me to file a complaint. The product was ...
I recently purchased the Lenovo LOQ 15IAX9 (83GS), and I’m facing a significant issue: while gaming with the laptop plugged in, the battery level drops consistently, leading to a battery drain. It’s clear that the included 170W adapter is insufficient for this device. Despite acknowledging the probl...
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