Lenovo Failed to Replace My LOQ 15IAX9 Laptop with Factory Defect After 4 Days

Hello, I purchased a Lenovo LOQ 15IAX9 model computer on October 20, 2024, and it malfunctioned just four days later on October 24 due to an issue with the video card. Additionally, the battery lasted only 1 hour and 10 minutes without support. I was informed by BDH service that the device arrived at the service center on October 25 or 26 and that it was a defective product, possibly with a factory defect. It is troubling that a brand-new, sealed device could fail within such a short time. To make matters worse, customer service has been unhelpful and even rude in their responses. I was assured I would receive a DOA approval report or a replacement, yet I have been waiting since around October 31 for the DOA report approval. This experience has been incredibly difficult, as I am a student who urgently needs a functioning computer. Although I understand the 21-working-day legal process, this wait does not reflect an adequate response for a product that failed in four days. Lenovo has truly let me down, and my perception of the brand’s value has been deeply affected. You can see the product’s damage and issues in the photos and video below. Unfortunately, I have now been told I must wait until November 15.