Since the day it was purchased, the Lenovo laptop has been having the problem of not detecting the disk/not opening, and it only turns on 1-2 times out of 10. We sent the device to BDH Authorized Service under warranty, the BIOS was updated and sent to me. However, when the device arrived, it had the same problem and the repair was not done. A service record was opened for the second time and sent again. This time, it was sent to us stating that the main board was replaced after waiting for a part for the main board replacement. However, on the day it reached us, the same problem continued, we contacted them for the 3rd time for the same problem and asked for the device to be replaced with a new/higher model device. we requested. However, since 12.07.2024, the device has neither been registered nor requested for service, nor has a positive response been given. Thereupon, we called customer service and waited on line for 8-9 minutes before reaching them. The representative on the phone said there might not be a change. He gave nonsensical answers such as it might be customer related. The device is still with us, there is no response to the 10s of e-mails I have sent in terms of a solution, all they say is that we are waiting for a response from the authorized unit.
Lenovo Case: 2011468969 Date: 29.03.2023 Lenovo Case: 2011641842 Date: 10.04.2023 My laptop had a hard disk access problem, it would turn on and off. Eventually, it lost communication completely and when starting up it shows that it can't find the disk on the boot screen. On March 29, 2023, I reques...
Hello, I purchased a Lenovo LOQ 15IAX9 model computer on October 20, 2024, and it malfunctioned just four days later on October 24 due to an issue with the video card. Additionally, the battery lasted only 1 hour and 10 minutes without support. I was informed by BDH service that the device arrived a...
Hello; I have a Lenovo Ideapad Gaming 3 series laptop that I purchased in 2022 and is still under warranty. Recently, I noticed a spot in the lower left corner of the screen, which is clearly visible on a green-black background, and I suspect it is a stuck or dead green pixel. I took it to the BDH® ...
I have been experiencing persistent overheating and freezing issues with my Lenovo LOQ 15IAX9 laptop since March 30, 2025. Although the device is under warranty, these problems have not been resolved, and I have been unable to use the laptop for approximately two months. Moreover, the device has bee...
I sent my Lenovo Idea Gaming 3 device to the Lenovo technical service in its original box, carefully placing it in the foam inserts, due to a keyboard issue with crackling sound. Lenovo dismissed it as a flaw and returned the device as it was. However, the charger arrived in a damaged condition. The...
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