5
Resolved

Lenovo Computer Misinformation and GDPR Violation

Mehmet
Mehmet
Lenovo
December 21, 2023 12:11 PM35

I called Lenovo at 0212 912 0134 and was told by the machine that it was the technical support line. There was a wait, and then I spoke with someone. "I know you're technical support, but I want to buy a tablet," was the first thing I said. Could you help me with that?' "Of course, let's help," they said. They asked for my first and last name, phone number, email address, information about my company, and the city I was calling from. Then they told me, "We can't help you." They broke the law about protecting personal information, which is why I want to file a complaint. This is something I plan to take to court. Because I want to stop the wrongdoing, I want this to be a record of my complaint so that everyone can see it. This is something I am adamant about.

December 21, 2023 12:23 PM (11 minutes after complaint)

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. Your customer representative will contact you via phone or email as soon as possible to assist you with the complaint you expressed on the sikayetvar.com platform. Best regards, Lenovo Turkey

December 21, 2023 12:28 PM

Dear Customer, Thank you for sharing your experiences and opinions regarding Lenovo products and services. We have contacted you by phone regarding the matter. For any support and information process, you can reach our call center. Thank you for choosing Lenovo, and we wish you a good day. Sincerely, Lenovo Turkey

Mehmet
Mehmet
December 25, 2023 8:59 AM

The return has occurred, it was informed that we should handle it, but no further response has been made yet.

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