I purchased a product from the Lego Store online, but it arrived damaged. Following the procedure, I returned the item through Kolay Gelsin shipping with an official damage report. However, even after one month, I have not received my refund. When I contacted Lego customer support, I was informed that they had not received the returned product.
This delay is unacceptable. I followed all the steps as instructed and provided proof of the return process. I demand an immediate resolution and a full refund of my payment without further delay.
Order Number: TS0211362781
I ordered from Lego Store Turkey on 24 November, and my order number is TS2411366170. It's been sixteen days, and I still haven't received it. Waiting nine days for my order to ship is simply not acceptable for a brand of this reputation. Since December 3rd, the package has been held up in cargo wit...
I received my order with the number TS2612267155, but the toy box is seriously damaged. The lid doesn't close properly, so the toy inside is defective. I already reported this on the website, but they're not really paying attention, giving me short responses, and saying they can't exchange or refund...
Two weeks ago, I ordered a gear Lego set as a birthday gift for my 3-year-old child. It was supposed to arrive by December 5 or 6, but when I checked ...
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