Lacoste Shoes Tear in 2 Months, No Refund or Exchange
I bought Lacoste shoes from the SuperStep store at Metropol Mall, and within two months, they developed tears on the sides. Despite this, I haven't received a refund or exchange. My disappointment with SuperStep and Lacoste has happened again. The product code is 744SMA0094T21GT9, and the invoice number is NEP2023001017888. I'm seeking assistance from Lacoste. The store is in Metropol Mall, Atasehir. If you need to be a good store, you can't do this. You can sell good quality shoes but refuse to help when they turn out to be defective!!
Progress
The Lacoste shoes I purchased from the SuperStep store at Ürümetropol Mall started to come apart at the sides within 2 months, yet no return or exchange has been made. My regret with SuperStep and Lacoste has once again come to haunt me. My product code number is 744SMA0094T21GT9. Invoice number is NEP2023001017888. I am expecting help from the Lacoste company. The store is the SuperStep at Ataşehir Metropol Mall.
Dear Customer, We are sorry to hear about the negative experience you had. We will conduct the necessary investigations regarding your notification and will contact you as soon as possible. Thank you for your understanding. Best regards, LACOSTE Customer Service
The information was conveyed that the shoes were washed. The shoes were definitely not washed. No one earns money easily; I want a refund or an exchange for the shoes. I want a solution without finding another excuse.
I'm waiting for information regarding the result. We bought shoes, but we can't wear them.
Here is the translation of the text from Turkish to English: "My product code number is 744SMA0094T21GT9. The invoice number is NEP2023001017888. I am expecting assistance from the Lacoste company. It is the SuperStep store in Ataşehir Metropol AVM. I am waiting for information regarding my product. Please get back to me."
Lacoste and SuperStep are brands that still return shoes as "washed" even though they were sent back for a resolution. I do not accept this solution and will pursue all my rights. Pay so much money, wear them for 2 months, and then they fall apart—there is no such thing as "wash them for the user." Additionally, I will also file a complaint for every day I couldn't wear them.
I am urgently awaiting your response.
SuperStep really doesn't stand behind the products they sell. Let everyone be informed and shop accordingly. Go and buy whichever product you want directly from its own store.
