The soles of the Skechers D'Lites I purchased from SuperStep Ankara's Ankamall Shopping Mall in March 2024 quickly deformed, eventually causing a complete puncture. I sent the product to the SuperStep branch in the Horizon Garden Shopping Mall in Denizli for warranty service on August 24th. On August 30th, I was informed that the inspection was negative and that I could return the shoes. I was told the deformation was due to use, but I only used the shoes daily during the spring and summer months; I never used them for sports, walking, or running. The shoes were not exposed to any liquids, were only wiped with a damp cloth, and the instructions were fully followed. Furthermore, while it's well known that shipments arrive late in Denizli, it seems unrealistic to me that the shoes I delivered on Sunday took only five days to be sent to the headquarters in Istanbul for inspection and then returned to Denizli. I doubt my shoes were actually inspected. My inspection request number is SUP843858. I purchased the product for ₺4650, and its current price is ₺6200. The warranty is still valid. I contacted customer service during this process, but received a negative response. It's unacceptable that my shoes were damaged so quickly due to a manufacturing defect. I'm requesting a replacement. Furthermore, due to this negative experience, I will be returning the Skechers I purchased, even though I've already purchased another model from SuperStep before the shoes are returned. I won't be purchasing from them again and will no longer recommend the brand or the store to anyone close to me.
On May 19, 2025, I purchased a pair of D’Lites Vintage Vision shoes from the Skechers store in Istanbul Venezia for office use. However, the shoes showed signs of deformation within a short time. I only wore them in a standard office environment and did not subject them to any sports or heavy activi...
In April 2025, I purchased a pair of Skechers GO Walk shoes from the Skechers store at Ankara Forum Mall. I wore the shoes a few times a week for walking. However, in less than a year, both shoes developed tears and holes in the heel area. I took the product to the store and sent it in for a warran...
I bought a pair of Skechers sneakers from the SuperStep store at İzmir Agora Mall, and even though I only used them for walking, they began to exhibit significant wear and deformation in just around four months. I selected this brand due to its reputation for durability and reliability, so I was sur...
I purchased a pair of Skechers D'Lites sneakers on September 29, 2024, as a gift for my daughter, trusting the brand’s reputation for comfort and quality. However, by May 10, 2025, the shoes were already falling apart—the sole had ripped open and the heel was splitting. I took the shoes back to the ...
Hi there! About five months back, I made a purchase of a pair of shoes from the Skechers store located in Mecidiyeköy Cevahir Mall. Even though I don't do any strenuous activities or participate in sports, my shoes inexplicably developed tears on the inside and pop on the outside, even though I have...
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