I purchased a La Roche-Posay dual sunscreen pack from Trendyol, expecting both items to be identical and high-quality. Unfortunately, one of the sunscreens arrived spoiled—its smell was extremely off-putting and absolutely nothing like the usual scent of this product. The second one in the same package smells just fine, so it’s obvious something is wrong with the defective one.
I sent the faulty item in for review, but the response I got was both dismissive and frustrating. They claimed the terrible odor was “normal.” That’s simply not true—no one would willingly apply something that smells this bad to their face, especially from a brand that promotes dermatologist-tested products. I was told the defective product would be returned to me, and when I contacted the seller, they confirmed that only the bad unit needed to be sent in. Yet Trendyol rejected my complaint, citing “incomplete item return,” which makes no sense.
I seriously doubt the product was even properly examined. Just sniffing it would’ve been enough to know something’s wrong. I’m shocked that a premium brand like La Roche-Posay won’t stand behind its own product quality. It feels like they’re just pushing defective items during sales and hoping no one speaks up.
This is unacceptable. I will continue reporting this until I get a full refund for the defective product and proper accountability from both Trendyol and La Roche-Posay. I also intend to file a formal complaint with the Consumer Protection Authority. You can’t sell spoiled products and expect customers to stay silent.
Hello, I purchased La Roche-Posay sunscreen from Trendyol last week. It’s the same product I’ve used every summer without any issues—but this time, something is clearly wrong with the formula or the packaging. Right from the moment I opened it, I noticed that the cap and surrounding area were messy...
I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, ...
On March 3rd, I ordered a La Roche-Posay sunscreen from its official seller on Trendyol. I just opened the product today, intending to use it for the first time—and I was shocked. The cream was completely watery, had a strange, unpleasant odor, and was clearly not in usable condition. It felt nothin...
Hello, I purchased a La Roche-Posay sunscreen directly from what was listed as the official seller on Trendyol. Since it was marked as the authorized ...
I’m incredibly disappointed and angry after my experience with La Roche-Posay. I purchased one of their products through Trendyol, and after using it, my entire skin reacted horribly. I developed widespread irritation, and my skin has been in terrible condition ever since. I filed a complaint throu...
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