I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, solely because I couldn’t trust its hygiene.
However, my return was rejected, with the company claiming the product was “not suitable for resale.” They then sent it back to me, but the returned box looked worn out, and the pump area had cream smeared on it—which I know wasn’t the case when I shipped it. I returned the item in perfect condition, untouched. If I had used it, I certainly would have cleaned off any residue before sending it back.
Trendyol support said they couldn’t help because the brand “submitted photos showing it was used.” But those photos don’t reflect how I returned the product. I’m being unfairly accused of using a product I never touched, and now I’m left with an item I don’t trust and can’t use.
I demand that my return be accepted and my ₺ refunded. I’ve been mistreated by both La Roche-Posay and Trendyol, and this issue must be resolved fairly and urgently. I won’t let this go unanswered.
On March 3rd, I ordered a La Roche-Posay sunscreen from its official seller on Trendyol. I just opened the product today, intending to use it for the first time—and I was shocked. The cream was completely watery, had a strange, unpleasant odor, and was clearly not in usable condition. It felt nothin...
Hello, I purchased La Roche-Posay sunscreen from Trendyol last week. It’s the same product I’ve used every summer without any issues—but this time, something is clearly wrong with the formula or the packaging. Right from the moment I opened it, I noticed that the cap and surrounding area were messy...
I purchased a La Roche-Posay dual sunscreen pack from Trendyol, expecting both items to be identical and high-quality. Unfortunately, one of the sunscreens arrived spoiled—its smell was extremely off-putting and absolutely nothing like the usual scent of this product. The second one in the same pack...
Hello, I purchased a La Roche-Posay sunscreen directly from what was listed as the official seller on Trendyol. Since it was marked as the authorized ...
A week ago, I purchased a La Roche-Posay sunscreen from the pharmacy after specifically explaining that I have sensitive skin. Despite this, I was given a product for combination skin. After using it, my face developed redness and an intense burning sensation, which was both uncomfortable and concer...
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