I purchased the La Roche Posay Hyalu B5 serum on July 30, 2025, through Trendyol (order #10391172811). At first, everything seemed fine and I was able to use it without any problems. However, recently the applicator attached to the cap started separating from the bottle. Now, every time I try to use the product, the applicator detaches, making it very difficult to open and close properly. While the formula and packaging itself appear intact, this defect prevents me from using the serum as intended.
Since the product is no longer functional due to this packaging issue, I do not see it as possible to continue using it. I am requesting a replacement product so that I can use what I paid for in a safe and practical way. I expect Trendyol and La Roche Posay to resolve this matter quickly by exchanging my faulty serum with a new one.
Hello, I purchased La Roche-Posay sunscreen from Trendyol last week. It’s the same product I’ve used every summer without any issues—but this time, something is clearly wrong with the formula or the packaging. Right from the moment I opened it, I noticed that the cap and surrounding area were messy...
On August 4, I purchased the La Roche-Posay Toleriane Dermallergo Fluide 40ml Moisturizer through Trendyol from the seller Markafarma (Order No: 10396240878, Delivery No: #9636050054). When I tried to use the product for the first time, I noticed that the pump did not work. At first, I assumed there...
On March 3rd, I ordered a La Roche-Posay sunscreen from its official seller on Trendyol. I just opened the product today, intending to use it for the first time—and I was shocked. The cream was completely watery, had a strange, unpleasant odor, and was clearly not in usable condition. It felt nothin...
On September 9, 2025, I purchased a La Roche-Posay Effaclar face wash on Trendyol from a seller named “pharms.” When the order arrived, I noticed that the outer packaging was wrapped in bubble wrap, which raised concerns for me since this is unusual for a product of this type. Adding to my doubts, ...
On October 16, 2025, I purchased La Roche-Posay Anthelios UVMune 400 Sunscreen directly from the brand’s official Trendyol store (Order No: 10598023348). When I used the product for the first time, I immediately noticed that the cream’s color was yellow instead of white and that it had a very unplea...
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