La Roche-Posay Sunscreen Turned Yellow and Caused Skin Redness

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October 17, 2025 12:54 pm
268

On October 16, 2025, I purchased La Roche-Posay Anthelios UVMune 400 Sunscreen directly from the brand’s official Trendyol store (Order No: 10598023348). When I used the product for the first time, I immediately noticed that the cream’s color was yellow instead of white and that it had a very unpleasant odor. After applying it, my face became red and irritated. I’ve used this exact product before without any problems, so I believe the one I received is spoiled or defective. The expiration date on the package says 2027.

Following this experience, I contacted both Trendyol and La Roche-Posay customer service. They informed me that the product would be taken back for inspection, but also mentioned that because I had already used it once, it might not be accepted for return.

I am requesting a full refund and a detailed quality inspection of this product to determine whether it was defective, improperly stored, or counterfeit. As a loyal La Roche-Posay user, I find it unacceptable that such an issue could occur with an official seller.

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