I placed an order for three La Roche-Posay products on Trendyol, but when my package arrived, only two items were inside. One product—a face wash—was completely missing. I immediately contacted the seller through Trendyol to report the issue. La Roche-Posay’s team responded that they had reviewed their camera footage and claimed all three items were packaged correctly, therefore refusing my refund request. They then redirected me to Trendyol support.
When I reached out to Trendyol, they repeated the same excuse and also denied my refund. I specifically asked to see the camera footage they referenced, but I was told I have no right to access it unless I go through legal channels. This is absolutely unacceptable. If they’re using that footage to reject my claim, I should have the right to see it too.
What’s worse, the box I received was too small to even fit the missing face wash. And even if we assume it somehow did fit, the outer package had no damage—so if it was supposedly lost during delivery, Trendyol Express should still be held accountable.
I’ve never experienced such a lack of responsibility from a major platform and brand. It feels like they’re betting I won’t go through the trouble of legal action for ₺1000, and that’s exactly why they’re ignoring me. But I’ve already filed a claim with the Consumer Court, and I plan to share my experience with La Roche-Posay and Trendyol on every platform available.
I’m incredibly disappointed and angry after my experience with La Roche-Posay. I purchased one of their products through Trendyol, and after using it, my entire skin reacted horribly. I developed widespread irritation, and my skin has been in terrible condition ever since. I filed a complaint throu...
I purchased a La Roche-Posay sunscreen from their official store, but when the product arrived, it had no seal, protective band, or hygienic wrapping whatsoever. Since I have sensitive skin, I didn’t feel safe using a product that came unsealed. I decided to request a return without even trying it, ...
On Wednesday, October 22, I ordered La Roche-Posay Anthelios Facial Sunscreen from Trendyol, with order number 10612272514. The product was advertised as part of a promotion that included two 50 ml sunscreens and a complimentary makeup bag. When the package arrived, I opened it immediately and saw ...
I purchased a La Roche-Posay dual sunscreen pack from Trendyol, expecting both items to be identical and high-quality. Unfortunately, one of the sunscreens arrived spoiled—its smell was extremely off-putting and absolutely nothing like the usual scent of this product. The second one in the same pack...
I placed an order through Trendyol (Order No: 10197402823, Return Code: 7260023930425285) for six skincare products from La Roche-Posay. However, I was shocked to receive items shipped from a completely different seller—not the official La Roche-Posay store I ordered from. To make things worse, I la...
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