I placed an order through Trendyol (Order No: 10197402823, Return Code: 7260023930425285) for six skincare products from La Roche-Posay. However, I was shocked to receive items shipped from a completely different seller—not the official La Roche-Posay store I ordered from. To make things worse, I later noticed that the same seller had been offering the products at a cheaper price during the same period.
After using the product just once, I experienced serious skin irritation and damage. I immediately contacted Trendyol support to report the issue. They arranged for the products to be returned and tested, assuring me that documents would be shared—but I never received any paperwork or updates.
When the products were returned to me, I discovered that some of the containers were unsealed and filled with unknown substances. This raises significant concerns about product safety and authenticity. I have been trying to resolve this for weeks—connecting with over 30 Trendyol representatives—but all I received was “you’re right, pursue your legal rights.” No one has taken responsibility.
As of today, my return parcel is still sitting at home, unresolved. I demand that Trendyol and La Roche-Posay investigate this situation immediately, provide a full refund, and issue a formal explanation about what was sent to me. This situation poses serious health risks and is completely unacceptable.
I’m incredibly disappointed and angry after my experience with La Roche-Posay. I purchased one of their products through Trendyol, and after using it, my entire skin reacted horribly. I developed widespread irritation, and my skin has been in terrible condition ever since. I filed a complaint throu...
I purchased a total of 6–7 La Roche-Posay sunscreens (mainly Fluide Invisible and Antidark Spot Fluid) through Trendyol under the following order numbers: #10241028938, #10300056151, and #10236360607. When I scanned the barcodes on the boxes, they appeared as original, so I did not initially suspect...
On March 3rd, I ordered a La Roche-Posay sunscreen from its official seller on Trendyol. I just opened the product today, intending to use it for the first time—and I was shocked. The cream was completely watery, had a strange, unpleasant odor, and was clearly not in usable condition. It felt nothin...
Hello, I purchased a La Roche-Posay sunscreen directly from what was listed as the official seller on Trendyol. Since it was marked as the authorized ...
I ordered two La Roche-Posay products online through Trendyol, only to discover they are counterfeit. After checking their authenticity on UTS, it’s clear they are not genuine. This is unacceptable, especially for a trusted brand like La Roche-Posay. The seller, Kozmela, is responsible for this issu...
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