I applied to Kuveyt Türk Bank based on their enticing offer of a 0% interest loan for new customers. I expressed my interest in utilizing this loan opportunity to the authorities. However, they informed me that my loan application wouldn't be approved. Consequently, I requested the closure of my account and explicitly mentioned that I did not want a card. Despite processing the closure at the Sariyer branch, my accounts were not closed. To make matters worse, a card was issued in my name and sent to my address without any prior notification. Throughout this entire process, I received no informative messages. I find this situation unacceptable, and the issuance of a card without proper communication raises concerns about trust and transparency.
I am very unhappy with Kuveyt Turk and their supposed commitment to professionalism. A few days ago, my corporate account was unexpectedly closed overnight, causing a major disruption to my POS devices and payments. When I reached out to customer service, nobody seemed to have any answers. Neither t...
Since around 2:00 PM on April 25, the purchases made with my Kuveyt Türk credit card have been made without my knowledge. Normally, purchases cannot be made without an approval code, yet I received no notification. No alerts were sent for the transactions made at 2:39 PM and 5:41 PM either. If I had...
On 04/08/2025, I became a Kuveyt Türk customer for the first time by opening an account at the Malatya Beydağı branch and was given a Sağlam Card. While receiving the card, I was specifically told that, as a new customer, I could split any payment made with this card into up to 5 installments. On 18...
I’ve been attempting to raise the limit on my Kuveyt Türk Sağlam Card via the app, but my requests are consistently being denied without any clear reason. I currently don’t have any other active credit cards, and my existing card limit is actually lower than my monthly salary. It has stayed the same...
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