I am very unhappy with Kuveyt Turk and their supposed commitment to professionalism. A few days ago, my corporate account was unexpectedly closed overnight, causing a major disruption to my POS devices and payments. When I reached out to customer service, nobody seemed to have any answers. Neither the department handling suspicious transactions nor the head office could provide any assistance. Everyone simply instructed me to visit the branch. The following day, I visited the branch, and surprisingly, they seemed just as clueless about the situation. They casually informed me that they would be closing my accounts, showing no concern for the significant amount of money still owed to me in pending POS payments. After facing considerable pressure, the payments were successfully credited the following day. So, what happened next? My account was blocked as soon as the money arrived! I have slips and receipts for several days. Why would you treat me in such a way? Who is responsible for this? Can you please provide an update on the status of my funds and payments? My cards are blocked, and my account is gone—this is outrageous!
I applied to Kuveyt Türk Bank based on their enticing offer of a 0% interest loan for new customers. I expressed my interest in utilizing this loan opportunity to the authorities. However, they informed me that my loan application wouldn't be approved. Consequently, I requested the closure of my acc...
Despite making my Kuveyt Türk credit card payment at 15:50, it is absurd that it has been pending in authorization for three hours. When I called customer service twice, the first representative told me to check back in five minutes. After some time, I called again, and the second representative spo...
I am writing to express my dissatisfaction with Kuveyt Türk. For the second time, they have shorted me on the currency difference for my Kur Korumalı Hesap (KKH). I know the exact amount that should have been deposited, based on the euro exchange rate on the day the account was opened and the day i...
Since around 2:00 PM on April 25, the purchases made with my Kuveyt Türk credit card have been made without my knowledge. Normally, purchases cannot be made without an approval code, yet I received no notification. No alerts were sent for the transactions made at 2:39 PM and 5:41 PM either. If I had...
The employees of Kuveyt Türk Beylikdüzü E5 branch, especially my representative, act as if they are running a private business rather than a corporate bank. When I go to deposit foreign currency, they refuse to accept it with all sorts of excuses. You can neither deposit nor withdraw money. They cla...
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