Kuveyt Türk Shortchanged On My Account TWICE

Kuwait Türk announced today that it will not pay the missing exchange rate difference, in violation of the laws. Below, I am sharing with them the relevant part of the Central Bank's regulation: In the "End of Term Transactions" section, Article 6-4-2 paragraph of the "Implementation Instruction on the Support by the Central Bank of the Republic of Turkey Against Exchange Rate Increases for Deposit and Participation Accounts" published by the Central Bank on September 25, 2023, it is clearly stated; If the amount calculated over the support that will arise due to the end-of-term exchange rate being higher than the start-of-term exchange rate is higher than the interest and profit share calculated with the one-week repo auction interest rate determined by the Central Bank, the difference between the support amount and the interest and profit share calculated with the one-week repo auction interest rate determined by the Central Bank is also paid to the beneficiary by the bank. The paid amount is reported to the Central Bank through the system in accordance with the notification form in Annex-2. The Central Bank transfers this amount to the relevant bank from the support account on the same day. As stated, your bank is obliged to additionally pay the difference to the customer. You may already have it, but I am still sending you the relevant regulation in the attachment.

The response to my application to the CBRT regarding the subject is attached. In this context, your bank is obliged to fully deposit the entire exchange rate difference to my account.